Terms & Conditions
​
TERMS AND CONDITIONS
Last updated: 10th November 2025
Welcome to www.paulandapack.com (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our website and the purchase of products through it. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully before making a purchase.
1. About Us
Paul Matley T/A www.paulandapack.com
Address: Hillside Cottage, Hutton Buscel, Scarborough, North Yorkshire, UK, YO13 9LN
Website: https://www.paulandapack.com
Email: paulandapack@gmail.com
We operate an online retail store selling print-on-demand products (the “Products”) worldwide.
2. Eligibility
By placing an order through our website, you confirm that you are:
- At least 18 years old, and
- Legally capable of entering into binding contracts.
3. Products and Personalisation
Our products are made to order (“print on demand”) and may include custom designs or personalised elements.
We make every effort to ensure product images and descriptions are accurate. However, minor variations in colour, size, or design may occur due to display settings and manufacturing processes.
4. Ordering Process
1. You can place an order by selecting the desired product(s) and completing the checkout process.
2. Once your order is placed, you will receive an email confirmation.
3. We reserve the right to reject or cancel any order for reasons including but not limited to product unavailability, pricing errors, or suspected fraudulent activity.
5. Prices and Payment
- All prices are displayed in GBP (£) and include VAT where applicable.
- Payment must be made at the time of ordering via our secure payment providers.
- We reserve the right to update prices at any time, but changes will not affect orders already confirmed.
6. Shipping and Delivery
- We deliver worldwide. Shipping costs and estimated delivery times are displayed at checkout.
- International orders may be subject to customs duties, taxes, or import fees. These are the responsibility of the buyer.
- Delivery times are estimates only and may vary due to external factors beyond our control.
7. Returns, Refunds, and Cancellations
Because all of our products are custom-made to order, we do not accept returns, exchanges, or cancellations due to buyer’s remorse or incorrect size/colour selections.
However, under the Consumer Rights Act 2015, you are entitled to a replacement or refund if your item is:
- Faulty,
- Damaged, or
- Not as described.
If you receive a defective or incorrect product:
1. Contact us at paulandapack@gmail.com within 30 days of receipt, including your order number and photographs of the issue.
2. Once verified, we will arrange a replacement or issue a refund, at our discretion.
Please note that refunds will be made using your original payment method.
8. International Orders
You are responsible for ensuring that any products ordered comply with local laws and regulations in your country. We are not liable for any customs delays, import restrictions, or additional taxes applied in your jurisdiction.
9. Intellectual Property
All designs, logos, artwork, and content on our website are the property of Paul and a Pack Ltd or their respective licensors.
You may not reproduce, distribute, or use any content or design without our prior written consent.
10. Privacy and Data Protection
Your privacy is important to us. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For more details, please refer to our Privacy Policy.
11. Limitation of Liability
To the maximum extent permitted by law, Paul and a Pack Ltd shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our website or products.
Our total liability for any claim shall not exceed the amount paid for the specific product in question.
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by negligence,
- Fraud or fraudulent misrepresentation, or
- Any other matter which cannot be excluded by law.
12. Force Majeure
We shall not be held liable for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, war, labour disputes, or interruptions in transportation or supply chains.
13. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will take effect upon publication on our website. Your continued use of our website after any such changes constitutes acceptance of the new Terms.
15. Contact Us
If you have any questions about these Terms or your order, please contact us at:
Email: paulandapack@gmail.com
Website: https://www.paulandapack.com