Return Policy

Returning items

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​Before returning any items, please contact us to discuss the issue — we’ll be happy to help.

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Personalised and Made-to-Order Items

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Because our products are made to order and often personalised, we cannot accept returns or offer refunds if you change your mind or ordered the wrong size/design. This is in line with the Consumer Contracts Regulations 2013, which exclude custom or personalised goods from the standard 14-day cooling-off period.

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Faulty, Damaged or Incorrect Items

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If your order arrives misprinted, damaged, or defective, please contact us within 30 days of receipt. We will offer a replacement or full refund at no cost to you, as required by the Consumer Rights Act 2015.

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Lost Orders

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For packages lost in transit, please contact us within 30 days of the estimated delivery date. We’ll investigate and arrange a replacement or refund as appropriate.

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Processing Time

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Refunds (if applicable) will be processed to your original payment method within 5 days of us agreeing to a refund.

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Incorrect or Unclaimed Addresses

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If you provide an incorrect or insufficient address, or if a parcel is unclaimed, it may be returned to our facility. You will be responsible for any reshipment costs once we confirm your updated address.

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Your Statutory Rights

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Nothing in this policy affects your legal rights under UK consumer law.

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This policy is governed by the laws of England and Wales.